Shipping and Returns
"Thank you for shopping at Saludable Medic! We want your shopping experience to be as satisfying as possible. Below, you will find all the information about our shipping processes and return policy.
Shipping Your Order
Delivery Times: Orders are usually processed and shipped within 24-48 business hours after payment confirmation. Once shipped, estimated delivery time is 3-7 business days for domestic shipments and 10-15 business days for international shipments (if applicable).
Shipping costs:
Standard shipping: 5 € for orders within the European Union.
Free shipping: For orders over 70 €.
Packaging: We ensure that your products are carefully packed so that they arrive in perfect condition. We use appropriate packaging materials to protect your fragile or delicate items.
Order tracking: Once your order is shipped, you will receive an email with a tracking number and a link so you can follow the status of your package online.
Returns and Exchanges
At Saludable Medic, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can request a return or exchange by following the steps below:
Return Period: You have a period of 14 calendar days from receipt of your order to request a return or exchange.
Product Conditions: For a return to be accepted, the product must be in perfect condition, unused, with its original packaging intact and with all its accessories and labels.
Return Process:
Contact our customer service via email: info@saludablemedic.com or mobile: 613660647 indicating your order number and the reason for the return.
We will provide you with instructions for the return shipment.
Once we have received the product and verified its condition, we will proceed to refund the corresponding amount or send you the replacement product. The refund will be made using the same payment method you used for the purchase.
Return Costs: The return shipping costs will be borne by the customer, unless the return is due to our error or a defective product.