Privacy Policy
At SALUDABLE MEDIC S.L., we are committed to protecting the privacy and personal data of our users. This Privacy Policy describes how we collect, use, process, and protect the personal information you provide to us through our website www.saludablemedic.com.
1. Data Controller of Your Personal Data
Identity: SALUDABLE MEDIC S.L.
Tax Identification Number (NIF): B21903919
Registered Address: Calle Hilarion Eslava 24, Local Derecha, 28015 Madrid, Madrid (Spain)
Contact Email: info@saludablemedic.com
Contact Phone: 613 660 647
For any questions or queries related to the processing of your personal data, you can contact us using the details provided.
2. Personal Data We Collect
We collect personal data that you provide to us directly when you interact with our website, for example, when you:
Make a purchase.
Register as a user on our website.
Subscribe to our newsletter.
Contact us through forms or email.
Participate in promotions or surveys.
The types of data we may collect include, but are not limited to:
Identification data: Name, surname, ID/NIE (if required for invoicing or shipping).
Contact details: Email address, postal address, phone number.
Payment data: Information necessary to process payments (card number, expiration date, etc.). This information is managed through secure payment gateways, and we do not directly store your complete card details.
Browse data: IP address, browser type, operating system, pages visited, visit duration, etc., through cookies and similar technologies (see our Cookie Policy).
Preference data: Product preferences, purchase history, etc.
3. Purposes of Processing and Lawful Basis
The personal data you provide to us is processed for the following purposes and under the following lawful bases:
Manage your user registration and account:
Purpose: Allows access to restricted areas, managing your orders, and personalizing your experience.
Lawful Basis: Performance of a contract or pre-contractual relationship (by accepting our registration terms).
Process and manage your purchase orders:
Purpose: Shipping products, payment management, invoicing, and after-sales service.
Lawful Basis: Performance of a sales contract.
Address your inquiries, requests, or complaints:
Purpose: Providing customer support and resolving your questions.
Lawful Basis: Performance of a contract (if derived from a purchase) or consent of the data subject (when contacting us).
Send commercial communications (newsletter):
Purpose: Informing you about news, offers, and promotions from SALUDABLE MEDIC S.L.
Lawful Basis: Your explicit consent (by subscribing to the newsletter).
Improve our services and user experience:
Purpose: Analyzing Browse and behavior data to optimize the website and our products.
Lawful Basis: Legitimate interest of the controller or your consent (through analytical cookies).
Comply with legal obligations:
Purpose: Responding to requests from public, tax, or judicial authorities.
Lawful Basis: Compliance with a legal obligation.
4. Data Retention Period
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as well as to address any liabilities that may arise from the processing. In particular:
Data related to orders will be kept for the duration of the contractual relationship and, subsequently, for the legally required periods for tax, accounting, and commercial responsibilities (e.g., 5 years for commercial data, 4 years for tax data).
Data for sending commercial communications will be kept until you revoke your consent.
Contact data for inquiries will be kept until the inquiry has been resolved, unless a contractual or legal relationship arises.
5. Recipients of Your Data
To be able to offer you our services, your data may be communicated to third parties acting as data processors, such as:
Payment service providers (Stripe, PayPal).
Transport and logistics companies (CTT).
Technology and hosting providers (Hostinger).
Tax, accounting, or legal advisors.
Public authorities and bodies.
All these third parties have confidentiality and data processing agreements to guarantee the security of your information and ensure they only use it for the specific purposes for which it was communicated.
We do not carry out international data transfers outside the European Economic Area (EEA) unless an adequate level of protection is guaranteed in accordance with the GDPR.
6. Your Rights as a Data Subject
You have the right to exercise the following rights in relation to your personal data:
Right of Access: Request information on whether we are processing your personal data and what that data is.
Right to Rectification: Request the correction of your data if it is inaccurate or incomplete.
Right to Erasure (Right to Be Forgotten): Request the deletion of your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
Right to Object: Object to the processing of your data for specific purposes, such as direct marketing.
Right to Restriction of Processing: Request the restriction of the processing of your data in certain circumstances, in which case we will only retain it for the establishment, exercise, or defense of legal claims.
Right to Data Portability: Receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and transmit it to another controller.
Right to Withdraw Consent: Withdraw the consent given at any time for any specific purpose.
You can exercise these rights by sending an email to info@saludablemedic.com or a letter to our postal address (Calle Hilarión Eslava 24, Local Derecha, 28015 Madrid). Your request must be accompanied by a copy of your ID or equivalent document to verify your identity.
If you believe that we have not processed your personal data appropriately or have not addressed your rights, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), at C/ Jorge Juan, 6. 28001 – Madrid or through its electronic headquarters: www.aepd.es.
7. Security of Your Data
At SALUDABLE MEDIC S.L., we care about the security of your data and have adopted appropriate technical and organizational measures to ensure a level of security proportional to the risk, in order to prevent the loss, misuse, alteration, unauthorized access, or theft of the personal data you provide to us.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legislation. We will notify you of any substantial changes by publishing the updated policy on our website.
Last updated: [Date of last update, e.g., July 2025]